Claims
The simple solution to support complaint management.
The module CLAIMS
It allows advanced complaint management with customized workflows based on the type of complaint, the relevant geographical area, and the commercial structure.
Claims is a SpeedUp module designed to track and facilitate complaint management, allowing you to assign different resolution paths and timelines based on the type of complaint and where it originated.
An excellent tool for:
- supporting/facilitating the activities of resolvers
- automatically prompting and managing the escalation of functions that slow down problem resolution
- reducing resolution times and, consequently, collection times
- tracking and identifying the most frequent issues in order to plan corrective actions
Claims can be used in Online mode (ASP), via the WEB, or by installing it directly on the customer's server.
Analysis and Traceability in Claims Management
It analyzes the most frequent problems within the company and allows for the traceability of each phase of complaint management.
Integration and Analysis for the Management of Unpaid Debts
It can be integrated with customer databases and customer service or logistics systems and improves communication with suppliers and outsourcers involved. It is not only a channel for unlocking and reducing unpaid bills, but also a useful tool for analyzing the most frequent problems.
