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Complaints Management
Management and resolution of reports/issues leading to the non-collection of one or more invoices.
Manage complaints in a structured approach through defined and shared processes.
When a company has to deal with non-payments resulting from complaints or damage suffered by the customer, it is essential to take prompt and decisive action, ensuring quality of service and promoting customer satisfaction.
How?
- Centralising and monitoring all customers reports
- Recording every complaint
- Tracking status and automating lcommunications
- Ensuring rapid, personalised responses
Claims analyses the data collected and identifies recurring causes of problems, supporting the company in implementing corrective actions. This makes complaint management more efficient, transparent and focused on customer loyalty.
Claims
The simple solution to support complaint management.
